Terms and Condition – Genius Answer

Effective date: July, 2026

1. About Us and Acceptance of These Terms

These Terms and Conditions (the "Terms") govern your access to and use of the website geniusanswer.online (the "Site") and any services you purchase or request from OPTIMUM SOLUTION LLC, a Maryland limited liability company ("we," "us," "our," or the "Company").

Legal entity name: OPTIMUM SOLUTION LLC
Registered business address: 5100 Liberty Grove Dr, Burtonsville, MD 20866, USA
Telephone: (866) 483-4006
Email: support@geniusanswer.online
Website: https://geniusanswer.online

By accessing the Site, submitting an enquiry, telephoning us, or engaging us to perform any service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Site or request our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Definitions

"Services" means the technical consulting, configuration, assessment, and support services we agree in writing to provide to you.

"Engagement" means a specific instance of Services agreed between us, defined by a written scope of work, quotation, or order confirmation.

"Scope of Work" means the written description of the Services to be performed, the deliverables, the fee, and any assumptions or exclusions.

"Content" means all text, images, layout, code, and other material published on the Site.

"Third-Party Products" means hardware, software, operating systems, applications, or online services designed, manufactured, licensed, or operated by any party other than us.

3. Scope of Services

We are an independent provider of technical consulting and configuration services. We are engaged directly by our own clients, we act only on instructions given to us by the client, and we perform work only under a written Scope of Work that the client has accepted.

IMPORTANT: THE FOLLOWING PARAGRAPH IS A BINDING FACTUAL REPRESENTATION ABOUT YOUR BUSINESS. PUBLISH THE VERSION THAT IS TRUE. DELETE THIS INSTRUCTION AND THE UNUSED VERSION BEFORE GOING LIVE.

Version A — business clients only

Our Services are offered exclusively to business, commercial, governmental, educational, and other organisational clients in respect of equipment and systems used for business purposes. We do not offer, market, or provide technical support to individual consumers or in respect of personal, household, or domestic equipment. Enquiries from individual consumers about personal devices will be declined and referred to the relevant manufacturer or an appropriate consumer service provider.

Version B — consumer and business clients

Our Services are offered to both individual and business clients. Where you engage us as an individual consumer, nothing in these Terms limits or excludes any right or remedy you have under applicable federal or state consumer protection law, and those rights prevail over any conflicting provision in these Terms.

3.1 What is not included

Unless expressly stated in an accepted Scope of Work, the Services do not include warranty service on behalf of any manufacturer, the supply of Third-Party Product licences, physical hardware repair or component replacement, data recovery from failed media, ongoing monitoring, or any work outside the agreed scope.

4. Independence and Non-Affiliation

OPTIMUM SOLUTION LLC is an independent company. We are not affiliated with, endorsed by, sponsored by, certified by, authorised by, or in any partnership or agency relationship with any operating system publisher, printer or computer manufacturer, antivirus or security software vendor, internet service provider, email provider, or any other Third-Party Product owner, unless a specific and current partner or authorised-reseller relationship is expressly stated in writing on the relevant page of this Site and can be verified with that party.

All third-party names, brands, product names, logos, and trademarks referred to on this Site or in our materials are the property of their respective owners. We refer to them solely for the purpose of identifying and describing the products and systems our Services may relate to, in a descriptive and nominative sense. Such references do not imply any affiliation, endorsement, sponsorship, approval, or authorisation by the trademark owner.

We do not hold ourselves out as any Third-Party Product owner, as that owner's official support channel, or as speaking on that owner's behalf. If you require warranty service, official support, or a licence for a Third-Party Product, contact that owner directly through the channels published on its own website. We will tell you when that is the correct route, and we will not charge you for telling you.

5. Our Conduct Commitments

We consider the following practices unacceptable, and we commit that we will not engage in any of them. If anyone claiming to represent us does any of the following, they are not acting for us and you should report it to us immediately at support@geniusanswer.online.

We do not make unsolicited outbound telephone calls or send unsolicited messages to consumers, and we do not use purchased cold-call lists.
We do not display, distribute, or cause pop-ups, banners, browser locks, audible alarms, full-screen warnings, or system-style dialogs claiming that your device is infected, compromised, at risk, or in need of urgent attention.
We do not tell you that a device has a problem without having first performed a diagnostic assessment that supports that conclusion, and we will show you the basis for our findings on request.
We do not use countdown timers, artificial scarcity, threats of data loss, or any other manufactured urgency to pressure you into a purchase.
We do not misrepresent who we are, who we work for, or what we are authorised to do, and we do not answer the telephone in the name of any brand other than our own.
We do not access your device remotely without your specific, informed, and freely given consent obtained before the session begins, and we end the session as soon as you ask us to.
We do not ask for your full account passwords, banking credentials, one-time verification codes, Social Security number, or remote access to your online banking.
We do not accept payment by gift card, wire transfer to an individual, cryptocurrency, money order, or any other irreversible or untraceable method.
We do not enrol you in a recurring charge, subscription, or renewal without your clear affirmative consent to that specific recurring charge and its price and frequency.
We do not charge you for work that was not agreed in advance, and we do not add fees during a session without stopping and obtaining your agreement.
We do not claim certifications, accreditations, awards, review scores, customer numbers, or performance statistics that we cannot substantiate.

6. How an Engagement Is Formed

Nothing on this Site is an offer capable of acceptance. Our published prices and descriptions are an invitation to enquire. An Engagement is formed only when all of the following have occurred:

You describe your requirement to us by telephone, email, or web form.
We assess the requirement and issue a written Scope of Work stating what we will do, what we will not do, the fee, and the expected timeframe.
You accept that Scope of Work in writing, or by clear affirmative confirmation on a recorded call.
Where payment in advance applies, we receive that payment.

We may decline any enquiry or Engagement at our discretion, including where the work falls outside our competence, requires manufacturer authorisation we do not hold, would be unlawful, or would require us to circumvent a licence, security control, or access restriction.

Any change to an agreed scope requires a written variation and may change the fee and timeframe. We will not proceed with additional work on the assumption that you would want it.

7. Fees, Quotations, and Payment

All fees are stated in United States dollars and exclude any applicable sales or other transaction taxes, which will be added where required by law. Every quotation states whether the fee is a fixed price for a defined scope, an hourly or daily rate, or a recurring charge.

Fixed-price work: the quoted price is the total price for the scope stated. It does not change unless you agree a written variation.

Time-based work: we state the rate and any minimum billing increment before work begins, and we provide a written estimate of total hours. We will notify you before exceeding an estimate and will not exceed it without your agreement.

Recurring work: we state the amount, the billing frequency, the minimum term if any, the renewal date, and how to cancel, before you commit. Recurring billing begins only with your express affirmative consent.

There are no hidden fees, diagnostic surcharges, callout charges, or administrative charges beyond those stated in your Scope of Work.

Payment is processed by a third-party payment processor. Unless otherwise agreed in writing, invoices are due within 14 days of issue. We may charge interest on overdue amounts at the lower of 1.5% per month or the maximum rate permitted by Maryland law, and may suspend Services while an undisputed invoice remains unpaid. We will not suspend Services over an amount you have disputed in good faith while we are investigating.

8. Recurring Charges, Renewal, and Cancellation

Where you subscribe to a recurring Service, we will send you a reminder at least 10 days before each renewal date stating the renewal amount, the renewal date, and how to cancel. You may cancel a recurring Service at any time, effective at the end of the then-current billing period, by emailing support@geniusanswer.online, telephoning (866) 483-4006, or using any cancellation mechanism provided in your account. Cancellation is effective on receipt; you do not need to give a reason, speak to a retention team, or complete any additional step beyond notifying us.

We will confirm your cancellation in writing within two business days. We do not charge a cancellation fee. Amounts already paid for a completed billing period are not refundable except as set out in Section 9.

9. Refunds

Our refund position is as follows:

If we fail to deliver the deliverables stated in your accepted Scope of Work within the agreed timeframe, or within 5 business days of the agreed date where no timeframe was stated, you may request and will receive a full refund of the fee paid for that Engagement.
If we begin work and determine that the requested outcome cannot be achieved, we will tell you promptly, stop work, and refund the fee in full less only the value of any work already delivered and accepted by you. Where nothing has been delivered, the refund is in full.
If you cancel a fixed-price Engagement before work begins, you receive a full refund.
If you cancel a fixed-price Engagement after work has begun, we refund the fee less a reasonable, itemised charge for work actually performed to that point.
Time-based work already performed and correctly recorded is not refundable, but you may dispute any recorded time and we will provide our work notes.
We do not refund fees where the outcome was achieved but you subsequently changed the configuration yourself or a Third-Party Product changed in a way outside our control.

To request a refund, email support@geniusanswer.online with your invoice number and the reason. We will acknowledge within two business days, decide within 10 business days, and where a refund is due, issue it to the original payment method within 10 business days of that decision. Nothing in this Section limits any statutory refund or chargeback right you may have.

10. Remote Access and Your Responsibilities

Some Services may require remote access to your systems. Remote access is used only with your prior, specific, informed consent, only for the purpose stated in your Scope of Work, and only for the duration of the session. You may terminate a remote session at any time and for any reason. We will tell you what tool we are using, what we intend to do, and what we will be able to see.

You are responsible for the following, and our ability to perform depends on them:

Taking a complete and verified backup of all data on any system we are to work on, before work begins. We strongly recommend this in every case and we will remind you. We are not responsible for data loss where no verified backup existed.
Confirming that you own the systems concerned or are authorised by the owner to permit us to access and modify them.
Holding valid licences for all Third-Party Products we are asked to install, configure, or work with, and providing proof on request. We will not install unlicensed software or circumvent licensing controls.
Providing accurate, complete, and timely information, credentials that you are entitled to share, and reasonable access and cooperation.
Ensuring that no regulated, confidential, or third-party personal information is exposed to us beyond what is necessary, and telling us in advance if the systems hold such information.
Reviewing our completion summary and telling us within 10 business days if anything is not as agreed.

11. No Guarantee of Outcome

Technical environments vary and depend on factors outside our control, including hardware condition, Third-Party Product behaviour, vendor updates, network conditions, and pre-existing configuration. We will perform the Services with reasonable skill and care, in accordance with generally accepted professional standards, and consistently with the Scope of Work.

We do not guarantee that any particular technical problem will be resolved, that any system will be free of faults or security vulnerabilities, that any configuration will prevent all malware, intrusion, or data loss, or that performance will improve by any particular amount. Any timeframe we give is an estimate unless expressly stated to be a binding deadline. No security measure is capable of preventing every threat, and we make no representation to the contrary.

12. Third-Party Products and Content

Where an Engagement involves Third-Party Products, those products are governed by their own licences, terms, and warranties, which are between you and the relevant owner. We are not a party to them and have no power to vary them. Any warranty, support entitlement, or remedy in respect of a Third-Party Product must be pursued with its owner.

The Site includes informational articles and guidance about common technical issues. This material is general information published for educational purposes, is not tailored to your circumstances, is not authorised or reviewed by any Third-Party Product owner, and should not be relied upon as professional advice for your specific situation. Following general guidance carries risk; where a procedure could affect data or system stability we will say so, and you should take a verified backup and consider seeking specific advice. We do not warrant that Site content is complete, current, or accurate, and we may change it without notice.

13. Intellectual Property

All Content on the Site, including text, layout, graphics, and code, is owned by OPTIMUM SOLUTION LLC or licensed to us, and is protected by copyright and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and view the Content for your own personal or internal business reference.

Except as permitted by law or with our prior written consent, you may not:

republish, redistribute, or publicly display Content from the Site;
sell, rent, sub-license, or otherwise commercially exploit Content;
reproduce, duplicate, copy, or create derivative works from Content;
systematically extract or scrape Content, including for the purpose of training a machine learning model;
use our name, logo, or trademarks in a way that implies affiliation, endorsement, or sponsorship;
frame the Site or alter its visual presentation.

If you believe Content on the Site infringes your copyright, send a notice with the information required by 17 U.S.C. § 512(c)(3) to support@geniusanswer.online, and we will respond in accordance with the Digital Millennium Copyright Act.

14. Acceptable Use of the Site

You agree not to:

use the Site for any unlawful, fraudulent, or deceptive purpose;
submit false, misleading, or impersonating information through any form or by telephone;
interfere with or disrupt the Site, its security, or its underlying infrastructure;
attempt to gain unauthorised access to any part of the Site, our systems, or the accounts of others;
transmit malware, or use automated means to access the Site in a manner that imposes an unreasonable load;
use the Site to send unsolicited commercial communications or to harvest contact details.

We may suspend or terminate your access to the Site or to any Service, without liability, if you breach this Section.

15. Links To and From the Site

We may link to third-party websites for reference. We do not control them, do not endorse them by linking, and are not responsible for their content, accuracy, availability, or practices. You follow such links at your own risk.

You may link to the Site provided that the link is not deceptive, does not falsely imply sponsorship, endorsement, or approval by us, does not use our logo or artwork without a written licence, and does not appear on any website containing unlawful, defamatory, obscene, or infringing material. We may withdraw permission to link at any time by notifying you.

16. Disclaimer of Warranties

The Site and its Content are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, representations, and conditions in relation to the Site and its Content, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

Services are provided with the standard of care set out in Section 11. Except as expressly stated in these Terms or in an accepted Scope of Work, and to the maximum extent permitted by applicable law, we make no other warranty in respect of the Services.

Some jurisdictions do not allow the exclusion of certain warranties. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited, including under applicable consumer protection law, and in particular nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for fraudulent misrepresentation.

17. Limitation of Liability

To the maximum extent permitted by applicable law, and subject always to the final paragraph of Section 16, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profit, revenue, business, goodwill, anticipated saving, or data, however caused and on any theory of liability, even if advised of the possibility of such loss.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with an Engagement, whether in contract, tort including negligence, breach of statutory duty, or otherwise, is limited to the total fees you paid us for that Engagement in the 12 months preceding the event giving rise to the claim. Where the Site is used without charge and no Engagement exists, our total aggregate liability is limited to one hundred United States dollars (USD 100).

These limitations reflect the allocation of risk between the parties and the fees charged, and apply even if a limited remedy fails of its essential purpose.

18. Indemnification

You agree to indemnify and hold harmless OPTIMUM SOLUTION LLC and its members, officers, employees, and contractors from and against any third-party claim, and any resulting loss, damage, liability, cost, and reasonable legal fee, arising from your breach of these Terms, your provision of inaccurate information, your failure to hold necessary licences or authorisations for systems or software we were asked to work on, your instruction to us to take an action that infringes a third party's rights, or your unlawful use of the Site. We will notify you promptly of any such claim, allow you to control the defence with counsel reasonably acceptable to us, and cooperate reasonably at your expense. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

19. Communications and Recording

By providing your telephone number, you agree that we may contact you at that number in relation to your enquiry or Engagement. Marketing calls and text messages are sent only with your express written consent, which is never a condition of purchase and which you may withdraw at any time. Calls may be monitored or recorded for quality, training, and record-keeping purposes; where they are, we will tell you at the start of the call and will obtain the consent of all parties before recording, as required by Maryland law. Our Privacy Policy explains how call information is handled.

20. Force Majeure

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, act of terrorism, governmental action, labour dispute, failure of utilities or telecommunications, internet or hosting provider outage, or failure or change of a Third-Party Product. The affected party will notify the other promptly and use reasonable efforts to resume performance. If the event continues for more than 30 days, either party may terminate the affected Engagement and we will refund fees paid for Services not performed.

21. Term, Suspension, and Termination

These Terms apply while you use the Site and for the duration of any Engagement. Either party may terminate an Engagement for material breach if the breach is not remedied within 14 days of written notice. We may suspend or terminate an Engagement immediately where continuing would be unlawful, would require us to circumvent a licence or security control, or where you have provided false information material to the Engagement.

On termination, you will pay for Services properly performed up to the termination date, we will refund any prepaid fees for Services not performed, and we will return or delete your material in accordance with our Privacy Policy. Sections 4, 5, 13, 16, 17, 18, 22, and 23 survive termination.

22. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them, the Site, or any Engagement are governed by the laws of the State of Maryland, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before commencing formal proceedings, the parties agree to attempt to resolve the dispute in good faith. Send a written description of the dispute and the resolution you seek to support@geniusanswer.online or to the address in Section 1, and we will respond within 30 days. Many disputes are resolved at this stage.

If the dispute is not resolved, the state and federal courts located in Montgomery County, Maryland have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Nothing in this Section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information, or prevents you from bringing an individual action in small claims court, or from filing a complaint with a government agency including the Maryland Attorney General's Consumer Protection Division or the Federal Trade Commission.

23. General

Entire agreement: these Terms, our Privacy Policy, and any accepted Scope of Work form the entire agreement between us and supersede all prior discussions and representations, except that nothing excludes liability for fraudulent misrepresentation. Where an accepted Scope of Work conflicts with these Terms, the Scope of Work prevails for that Engagement.

Severability: if any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.

No waiver: our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment: you may not assign or transfer your rights or obligations without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.

No third-party beneficiaries: these Terms confer rights only on you and us.

Independent contractors: nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us.

Notices: notices to us must be sent to the address or email in Section 1. Notices to you will be sent to the contact details you provided.

Headings: headings are for convenience only and do not affect interpretation.

24. Changes to These Terms

We may amend these Terms from time to time. The version in force is the one published on this page, and we will update the "Last updated" date when we amend it. Material changes will be notified prominently on the Site at least 14 days before taking effect, and where required by law we will obtain your consent. Changes do not apply retroactively to an Engagement already accepted, which continues to be governed by the Terms in force when it was accepted. Continued use of the Site after changes take effect constitutes acceptance of the amended Terms.

25. Contact Us

Questions about these Terms, a quotation, an invoice, or a complaint should be directed to:

OPTIMUM SOLUTION LLC
5100 Liberty Grove Dr, Burtonsville, MD 20866, USA
Telephone: (866) 483-4006 (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time)
Email: support@geniusanswer.online